Five different approaches to conflict were described by Kenneth Thomas and Ralph Kilmann in the mid-70s, as shown in the diagram below.
Despite this array of tools, most people and organizations tend to use just one or two approaches, even when they’re clearly not working. Although many people report that they collaborate, what they often mean is that they compromise or “split the difference.” Few people have the knowledge and skills to find solutions that meet everyone’s needs and that everyone truly supports.
As a trained and experienced mediator, Juli knows how to help individuals and organizations decide on the most appropriate approach to a given conflict. While collaboration is Juli’s strength, she coaches her clients to consider the full context, as well as the history and motivation of all the parties, in choosing how to proceed.
Family-owned businesses have a unique set of challenges that can make conflict particularly painful and sometimes entrenched. Juli has worked with a number of such businesses, to help them establish more productive norms and talk through their differences in ways that solve problems rather than worsen them.
Juli received specialized training in Family Mediation, Public Policy Mediation and Advanced Mediation Skills. For eight years she was a volunteer mediator and mentor for the Austin Dispute Resolution Center, handling cases ranging from barking dogs and divorces to employer-employee disputes.
- Reduce time wasted in fighting, gossip and taking sides.
- Improve relationships and decision making.
- Increase ownership in the solutions to problems.